Graduate and Field Services
Our client services department supports alumni with a range of assistance after training ends. Services can include workplace and safety evaluations, equipment purchases and contacting instructors for training advice.
Leader Dog has field representatives, who are trained guide dog mobility instructors and/or certified O&M specialists, who can assist clients with transition and working problems. Field representatives conduct in-home assessments and acquire short videos on prospective clients to help with the admissions process. They also conduct home deliveries for clients needing to be trained in their home environments. Currently we have four full-time field staff along with a team of 10 experienced contractors conducting our field representative visits. This team of 14 is the largest field staff of any guide dog organization in the United States. They are committed to providing quality follow-up services to our clients for the entire working life of the team and can even help with retirement decisions when needed.
If a field representative is traveling your vicinity, they may call and offer to visit and assist you with any issues you may have with your dog, your travel skills or your environment.
You may contact our client services department at 888-777-5332 or via email at firstname.lastname@example.org.